Tier 2 · Module 07
Conflict Resolution
Navigate conflict, set boundaries and still get what you need.
Why it matters
Conflict at work is unavoidable. What decides the outcome is whether you can feel your emotions safely while expressing the version of them that's acceptable at work.
This module uses scenario playthroughs based on your field and your work, so you practise the hard moments before you face them.
Activities
Four activities, practised until they're yours.
Scenario Playthroughs
Realistic workplace conflicts built from your own field and role, played through and replayed with different approaches.
Feel, then Express
Separate what you feel from what you say. You learn to acknowledge the emotion, then express its acceptable version.
Boundary Setting
Practise saying no, pushing back and holding your position, calmly and without damaging the relationship.
Resolution and Follow-up
Bring a conflict to a clear outcome, and handle the conversation afterwards so it stays resolved.
Interested in Conflict Resolution?
Tier 2 modules are shaped around your field and goals. Get in touch and we'll talk through how to build conflict resolution into your work with Smayan.